Delivery and Returns

Heres a overview on our delivery and returns policy!

Delivery and Returns ~

Free Delivery / Delivery Charges

Akord Group offer free delivery on orders to most UK addresses for orders over £50.00 (offshore and highland postcodes may have additional surcharges applied automatically when ordering*).

When you order goods from our website any cost of delivery will be calculated automatically for you. Cost of delivery is calculated using weight, value, your location and delivery method required to get your goods to you quickly, safely and accurately.

Some bulky/multi-parcel orders may incur a delivery surcharge, such as pallet deliveries. Please call us for a quotation for any extra costs, if any. If a surcharge is required we will contact you after you have placed your order via phone or email.

Delivery charges to specified EU countries will be calculated automatically before checkout, depending on the country of delivery, ETAs and delivery costs will vary, please see below grid where we ship to.

Delivery and Returns ~

Delivery Options

Your delivery method is chosen based on the value, weight and size of your total order. Orders will be shipped via Royal Mail tracked 24, or courier (DPD).

Delivery and Returns ~

Delivery Timing

All in-stock goods ordered before 1pm are shipped on a next day delivery service. Where stock is held at our suppliers shipping may take an extra few days and the expected delivery date will be clearly shown in your basket and on your order confirmation.

All customers should read the expected delivery times on the respective product page of our website. Please let us know within 3 working days if anything is missing/incorrect/damaged from your order. Orders not delivered must be reported to us within 2 weeks of receiving the dispatch confirmation email. Any issues should be reported by calling Customer Services on 02890772032. After receiving contact from you we will start an internal investigation with the courier which can take between 3-5 working days. Once the investigation is complete Akord Group will be in a position to provide you with an update. Failure to notify Akord Group within this timeframe may prevent an investigation from taking place with no final resolution being offered. Therefore, any goods purchased will be non-recoverable / non-refundable and will not be re-despatched.

Delivery and Returns ~

Returns Policy

We will endeavour to provide as much information within the content of our product pages to allow you to make an informed decision about your purchase. However, there is always the possibility that the product isn't quite what you were looking for, or you might have ordered the wrong size.

Should you require to return any item*, we will allow you to do so within 30 Days of receipt of the item for a full refund or exchange.

To begin the process of returning any item(s) back to us please email us at, detailing the items to be returned and the reasoning for the return.

Upon receipt of approval to return, please complete the Returns Form.

Send this back with your item(s) to the below address:

Akord Group Returns,
126 Tamnamore Rd
BT71 6HW

You will have to arrange the return of the goods yourself and we advise that this is sent on a tracked service.

If you refuse to accept a delivery from our courier, we will charge you the cost of having the delivery returned to us.

If you change your mind after your goods have been dispatched, we will charge you the cost of having the goods returned.

If you ask us to collect goods from you and you are absent when the courier comes to collect, then a charge will be applied for a re-collection.

We can offer a collection for the item(s) at a charge of £17.99 per collection. For collections from remote locations or outside the UK and larger/heavier item(s) the collection fee will be priced on application.

If returning an item back to us, once received, our returns team will email you confirming receipt of your item(s). If you do not receive an email within 3-4 working days, please email or call Customer Services on 02890772032.

Failure to notify Akord Group within this timeframe may prevent an investigation taking place with no final resolution being offered, therefore, any goods purchased will be non-recoverable / non-refundable and will not be re-dispatched.

If you would like us to arrange the collection of your item(s) then we can be contacted on 02890772032 or you can contact us by email by filling out the form on the Contact Us page.

We will refund any amount due to you within 14 days from the day we receive the item(s) back.

*All items must be in their original packaging (where applicable) and unused. We are unable to accept return of a products which is not in its original, undamaged packaging.

*If your item is returned without a form, there may be a delay in processing any refund or replacement.

Delivery and Returns ~

Incorrectly Supplied Products

We will always try to ensure that the correct item(s) is delivered to you however, we are only human and occasionally a mistake can happen.

Should we supply any incorrect item(s), please notify us within 48 hours of receipt on 02890772032 or through email by filling out the form on the Contact Us page

We will then arrange to pick up the item(s) at the same time as giving you a correct replacement, depending on what time of the day you contact us, we will endeavour to make this happen the next day.

Delivery and Returns ~

Faulty or Damaged Products

We only stock the very best items from our professional suppliers however, occasionally an item may be received that has a fault or has been damaged in transit.

If upon receipt of any item(s) that seems to have a fault* or has been damaged** in transit, please notify us within 48 hours of receipt on 02890772032 or through email by filling out the form on the Contact Us page

We will then arrange for the item(s) to be picked up for inspection. After inspection and once we are satisfied that there is a fault, we will either replace the item(s) or arrange for a full refund of the item(s) and any carriage costs incurred.

*Should your item(s) become faulty within 30 days of receipt, we will collect the item(s) for inspection and then if found to be faulty we will replace the item(s) or refund you in full.

**It is advisable to inspect the goods prior to signing for delivery. If you can see any damage whatsoever to the packaging please sign for the goods as damaged. If this is not possible please ensure you sign for the goods unexamined to allow us to take any claims up with our delivery partners if necessary.

All our tools come with a manufacturer’s warranty which ranges from 1 year to 2-3 years* (applicable to items that have been registered on the relevant manufacturers website).

Vacuums/Extractors: When returning a vacuum or extractor product for any reason please ensure the dust bag is emptied/removed and disposed of. Failure to do so may result in your return being rejected/delayed and additional charges being applied.